Shipping policy

Last updated: November 10, 2026

Thank you for shopping with NiftyFave. This policy explains where we ship, delivery estimates, and how we handle shipping issues. For help, email support@niftyfave.com with your order number.

1. Shipping destinations

We offer shipping within the contiguous United States (the lower 48 states and Washington, D.C.) only. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations. Address eligibility is subject to carrier service availability. Contact us before ordering if you need delivery to a P.O. box or have an unusual address.

2. Fulfillment locations

Depending on inventory and the product, orders may ship from U.S. or overseas fulfillment locations. We do not promise that every product ships from a U.S. warehouse. Items in the same order may ship from different locations and arrive separately.

3. Processing and carrier handoff

We hand orders to the carrier within 48 hours after the order is placed. This period includes weekends and holidays and is not measured in business days. Creating a shipping label alone does not mean that the package has been handed to the carrier. Any different schedule for a preorder or other specially identified item will be disclosed before purchase.

If payment cannot be verified or the address is incomplete, we will contact you promptly to resolve the issue. If we cannot meet the applicable shipment deadline, we will follow the delay and cancellation process below rather than extend it without notice.

4. Shipping costs and delivery estimates

Shipping charges are calculated and displayed at checkout based on product weight, packaging, delivery destination, and the applicable fulfillment arrangements. We do not offer a storewide free-shipping promotion. Some products may include free shipping where expressly stated on the product page. Other product pages may show a shipping fee or estimate and any applicable conditions. Free shipping on one item does not automatically extend to other items in the same order. The final shipping charge for your order, including any applicable item-specific free shipping, is displayed at checkout before payment. Estimated transit time is 7–15 calendar days after carrier handoff, including weekends and holidays. Allow up to 48 hours for processing in addition to transit time.

Transit times are estimates, not guaranteed arrival dates. Weather, carrier disruptions, customs clearance, and peak-season volumes may affect delivery. We do not guarantee arrival for a birthday, trip, holiday, or other event unless we expressly agree to a guaranteed service in writing.

Expedited delivery: contact support@niftyfave.com before ordering. Availability, any additional fee, and the applicable estimate must be confirmed before you choose this service. Do not assume that expedited delivery is available.

5. Tracking and split shipments

After shipment, we will send tracking details to the email address supplied at checkout. Carrier tracking may not update immediately. If an order ships in multiple packages, tracking information will be provided as available. We do not charge extra standard shipping solely because we split an order.

6. Shipping delays and unavailable items

If we cannot ship within the promised time, we will notify you promptly, explain the delay, and provide a revised shipment date if one is available. We will offer the choice to agree to the delay or cancel the unshipped items for a prompt refund. If we cannot obtain the consent required by applicable law, or cannot fulfill the items, we will cancel and refund them. A full order cancelled because we cannot ship it will receive a full refund of the amount paid, including any shipping charge. Refunds required by the FTC shipment-delay rules will be issued within the applicable legal deadline, generally within seven working days for ordinary third-party payment methods; your payment provider may take additional time to post the credit.

If a shipped package is late, contact us so we can investigate. We do not require you to wait indefinitely, and will provide an appropriate resolution if the package is confirmed lost or not delivered as agreed. A shipment delay does not automatically entitle you to reimbursement for event costs, lost time, or other consequential expenses, except where required by law.

7. Address changes and cancellations

Check your complete address, including any apartment or unit number, before paying. Contact us immediately if a correction or cancellation is needed. Before shipment, we will try to accommodate the request. Warehouse processing may require interception confirmation; submitting a request does not itself confirm cancellation. Once handed to the carrier, address changes, interception, and cancellation cannot be guaranteed. Our Refund Policy explains cancellation and refund conditions.

8. Incorrect addresses, refusal, and unclaimed packages

If an incorrect or incomplete address you provided, refusal without a valid reason, or failure to collect a package causes additional costs, you may be responsible for actual, reasonable redirection, return, or reshipment costs, to the extent permitted by law. We will explain the costs and obtain your agreement before arranging a paid reshipment. Refusing a delivery is not an approved return.

If the package comes back, any applicable refund will be assessed after receipt and inspection, with an itemized explanation of any lawful, previously disclosed deductions for actual logistics costs. If a package cannot be recovered because of an address error you made, a refund or replacement is not guaranteed. We do not retrospectively charge an undisclosed original shipping fee on a free-shipping order. Costs caused by our error are not passed to you.

9. Marked delivered but not received

Check the delivery location, household members, neighbors, and any building reception, then contact us promptly if the package is still missing. Please cooperate with reasonable requests to verify the address and delivery circumstances. We review carrier records and any available delivery evidence; a missing-package report does not automatically qualify for a refund or replacement.

If we confirm misdelivery or loss before correct delivery, we will arrange an appropriate remedy. Where reliable evidence establishes correct delivery to the address provided, we do not promise a refund or free replacement for subsequent loss or theft, subject to applicable law. A tracking scan alone does not automatically close our review.

10. Damaged, incorrect, or incomplete deliveries

Contact us promptly with your order number and a description of the issue. Keep the item and packaging where reasonably possible, and provide relevant photos or video if available. We may request reasonable supporting information or offer alternative verification. A complete unboxing video is not a universal requirement.

After verification, we will provide an appropriate remedy, which may include replacement, shipment of a missing part, or refund. We cover necessary shipping costs for verified defects, shipping damage, or fulfillment errors for which we are responsible. The same loss will not be compensated twice. We do not promise reimbursement for independently arranged repairs, disposal, or premium shipping that we did not approve, except where required by law.

11. Returns and contact

Returns are governed by our Refund Policy, including the 15-calendar-day request window calculated from each item's delivery date. Do not send returns to the dispatch address or an address on the packaging without return instructions.

NiftyFave is operated by Lunaris Network Technology Co., Limited, a company incorporated in Hong Kong.
Email: support@niftyfave.com

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.