Refund policy

We hope every NiftyFave find makes your everyday life a little easier and more enjoyable. If an item isn't right for you or arrives with a problem, please contact us so we can help.

1. Return Window

You may request a return within 15 calendar days of each item's delivery date. If your order arrives in separate shipments, the return window is calculated separately for each item based on its delivery date.

Calendar days include weekends and public holidays. The deadline is not extended for weekends or holidays. Email support@niftyfave.com within the return window. Your request is considered submitted when your email is sent; a reply on a later business day does not make a timely request late.

Please request a return before shipping anything back. Once you receive return approval and complete return instructions, ship the item within 14 calendar days and retain your shipping receipt and tracking details.

This standard return window applies to change-of-mind returns and does not limit your rights under applicable law.

2. Return Eligibility

For change-of-mind returns, including accidental purchases, items you no longer need, or personal preferences, items must:

• Be unused, unwashed, and uninstalled, and remain complete, clean, and undamaged;
• Include the original accessories, instructions, and tags;
• Be returned in the original packaging where possible, with suitable protective packaging.

Opening ordinary outer packaging solely to inspect an item does not automatically make it ineligible for a return. Damage caused by use, improper installation, or inadequate return packaging may affect your refund. We will explain any proposed deduction and its basis.

These standard return conditions do not prevent you from seeking assistance for defects, shipping damage, or an incorrect item.

3. How to Request a Return

Email support@niftyfave.com with your order number, the email address used at checkout, the item you want to return, and your reason for returning it. For damage, defects, or incorrect items, please include clear photos showing the issue. We may help you provide additional information if needed.

We typically reply within 2 business days and provide the appropriate return address and instructions. Do not send your return to the sender address on your parcel, as that location may not accept returns. Items returned without contacting us first may take longer to process if we cannot identify them.

4. Return Shipping and Fees

Change-of-mind returns: You are responsible for return shipping costs. We recommend a tracked shipping service. Original shipping charges for delivery services already provided are generally non-refundable. If your order qualified for free shipping, we will not retroactively deduct the original outbound shipping cost.

Defective, damaged, incorrect, or missing items: Once the issue is verified, NiftyFave will cover necessary return or replacement shipping costs and arrange a replacement, reshipment, or refund, as appropriate.

We do not charge a restocking fee. Where applicable law requires different treatment, those requirements will apply.

5. Damaged, Defective, Incorrect, or Missing Items

Contact us as soon as you discover a problem and retain the item and relevant packaging so we can investigate and help. We recommend reporting visible shipping damage, incorrect items, or missing items within 7 days of delivery to help us investigate promptly. This recommendation does not limit other applicable rights.

We will let you know if a return is not required. Please do not discard the item before receiving our instructions.

6. Exceptions to Standard Returns

The following may not qualify for change-of-mind returns:

• Custom-made or personalized items;
• Personal care items or intimate accessories with a hygiene seal that has been removed, where the item cannot be resold for hygiene reasons;
• Used or consumed fragrance products and other consumables;
• Gift cards;
• Items clearly identified on the product page before purchase as “Final Sale” or not eligible for change-of-mind returns.

A regular sale or discount does not automatically make an item Final Sale. These exceptions do not affect assistance for defective, damaged, or incorrect items, or your rights under applicable law.

7. Refunds

After receiving and inspecting your return, we typically notify you of the outcome within 3 business days. If approved, we initiate your refund within 2 business days of approval.

Refunds are issued to your original payment method. Your bank or payment provider may take an additional 5–10 business days to post the refund. Actual timing depends on the provider.

Refunds are based on the amount actually paid for the returned item. Applicable taxes are adjusted as required. We will not substitute store credit for a refund without your agreement. If more than 10 business days have passed since your refund notification and you have not received it, contact us for assistance.

8. Exchanges

Contact us first to confirm availability and the appropriate process if you need a different color, style, or item. In most cases, you can return an eligible item and place a new order. We will help arrange replacements for incorrect or defective items.

9. Order Cancellations and Changes

To request a cancellation, email support@niftyfave.com as soon as possible and include your order number.

Before an item is handed to the carrier, we will make reasonable efforts to cancel it. If warehouse processing has begun, we need to confirm whether the shipment can be stopped. A cancellation is confirmed only when our team confirms it. If an item has already shipped and cannot be intercepted, please follow our return process after delivery.

Contact us promptly if you need to change your address or order details. Changes cannot be guaranteed once processing has begun.

For successfully canceled items, we refund the corresponding amount paid. If the entire order is successfully canceled before shipment, we refund the full amount paid, including any shipping charges. No cancellation fee applies.

10. Delivery Issues

If an item has not arrived, tracking has not updated for an extended period, or tracking shows delivery but you have not received your parcel, contact us. We will investigate using the order information and carrier records, then arrange the appropriate next steps based on our findings.

11. Contact and Your Rights

For return, refund, or cancellation assistance, email support@niftyfave.com.

Return address: Please request a return first. Our team will provide the receiving address appropriate for your item and delivery region.

This policy describes the return and refund arrangements offered by NiftyFave. It does not limit your rights under applicable law. If applicable law provides more favorable rights, those rights will apply.